Terms of Service

Last updated: March 17, 2026. These Terms of Service govern your use of brndflow.ca and any services provided by brndflow.

Acceptance of terms

By accessing our website, submitting an inquiry, or purchasing services, you agree to these terms. If you do not agree, do not use our website or services.

Services

brndflow provides subscription-based website design, development, SEO, maintenance, support, and related digital growth services. Specific deliverables, timelines, and features depend on your selected plan and any written scope agreed between both parties.

Client responsibilities

  • Provide accurate, lawful, and complete information, content, and approvals required for delivery.
  • Ensure you have rights to all materials you provide, including text, images, logos, and media.
  • Review deliverables promptly and provide timely feedback.
  • Maintain lawful use of the website and not use services for fraudulent or prohibited activity.

Fees and payment

Services are billed on a recurring monthly basis unless otherwise agreed in writing. By purchasing a plan, you authorize recurring charges according to your selected subscription. Late or failed payments may result in paused work, restricted support, or suspension of services until accounts are current.

Fees are generally non-refundable for periods already billed or work already performed, except where required by law.

Plan changes and cancellation

You may request plan upgrades, downgrades, or cancellation. Changes are applied according to your billing cycle and any written terms agreed at onboarding. After cancellation, hosted or managed components may be removed unless otherwise agreed in writing.

Intellectual property

You retain ownership of your pre-existing content and business assets. Upon payment of applicable fees, you receive rights to agreed final deliverables created specifically for your project, subject to third-party licenses and tools.

We retain ownership of our proprietary processes, frameworks, templates, know-how, and pre-existing materials used to provide services.

Third-party services

Our services may rely on third-party providers (for example hosting, domains, analytics, plugins, payment platforms, and AI tooling). We are not responsible for third-party outages, policy changes, pricing changes, or service interruptions outside our reasonable control.

Performance and SEO disclaimer

We apply best-practice design and optimization methods, but search rankings, traffic, leads, and conversion results cannot be guaranteed because outcomes depend on factors outside our control, including competition, market conditions, ad spend, and platform algorithm changes.

Limitation of liability

To the maximum extent permitted by law, brndflow is not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, revenue, data, goodwill, or business interruption.

Our total aggregate liability relating to services is limited to the amounts paid by you to brndflow for the affected services during the three months preceding the event giving rise to the claim.

Indemnification

You agree to indemnify and hold brndflow harmless from claims, damages, liabilities, and costs arising from your content, misuse of services, or breach of these terms.

Termination

We may suspend or terminate services for material breach, non-payment, unlawful activity, or misuse of the platform. Sections that by nature should survive termination (including payment obligations, liability limitations, and intellectual property terms) will continue to apply.

Changes to these terms

We may update these terms from time to time. Updated terms are effective when posted on this page with a revised "Last updated" date. Continued use of services after updates constitutes acceptance of the revised terms.